麻豆官网首页入口

On the programme on 30 April 2025, we reported on the people who say they’re unhappy about companies wishing to communicate with them via email and app rather than letters in the post. We looked into the case of one motorist who discovered he’d been driving without insurance, after his insurer switched his communication method to email without him realising, meaning he was unaware his policy hadn’t renewed due to a payment error.

In HQ we spoke to Elizabeth Anderson from the charity Digital Poverty Alliance, whose advice included:

• If you feel ‘digitally excluded’ and want to stick to paper communication, tell a company that you’re not online or don’t feel confident using email.
• If you are older or living with a disability, the charity Ability Net has volunteers across the UK who can come to your home and provide free technology support. You can find out more about Ability Net, and contact the charity for support, by clicking here: . You can also contact Ability Net by calling 0300 180 0028 during UK office hours.
• ‘iDea’ – which stands for the Inspiring Digital Enterprise Award – is an online resource offering free bitesize training courses for those looking to learn new skills. You can visit the website by clicking here: .
• For those who feel digitally excluded because they cannot afford access to broadband / mobile data, some local authorities have put in what’s called a mesh network – a public Wi-Fi network for use in people’s homes.
• BT has begun rolling out Street Hubs in busy areas such as shopping centres, which are large displays with Wi-Fi capability meaning anyone low on data can connect to the network for free while in the area.